Everything Begins with our Delivery Process
Ok. You must have found something really special, and now you want to know more about how you can get your hands on it.
The thing that makes Everything Begins so special is that you buy directly from our designer's studios. Everything here is bespoke, often made by hand, in limited runs, and sometimes custom made to your order.
With one shopping basket, you can order as many items from as many designers as you like in one, simple transaction through our secure payment gateway with eWay/The Commonwealth Bank of Australia or PayPal, whichever you prefer. And once you’ve placed your order, the designer packages up your latest discovery and sends it directly to you.
Our designer’s studios are located all over the world from Australia, to the UK, US and Europe so shipping costs do vary depending on where you and they are located. Shipping costs for each designer are automatically calculated and totalled for you at checkout.
All our designers have been through a rigorous screening process. And we’re proud to say that quality products and great customer service are just as important to each of them, as they are to us.
We’re here to make sure everything runs smoothly. So if you have any questions about your order or our ordering, delivery and returns policy, please send us an email at email@example.com and we'll get back to you straight away.
I would like to order something, but my country is not listed during the order process?
Everything Begins and our designers ship all over the world. If you don't see your country listed when placing an order please get in touch with us at firstname.lastname@example.org and we will be able to arrange the shipment for you without a problem.
How long will my order take to arrive?
All of our artists, designers and makers will despatch your item within 2 working days of you placing your order. As soon as your goods leave the studio, we’ll send you an email to confirm it has been despatched. Custom made items will take a bit longer and this will always be noted on the product pages.
As a guide, if you’re located in the same country as the designer you can expect your goods to arrive within 3-5 days. If you’re in a different country, it may take slightly longer so allow for up to 10 days.
Please remember to check the delivery and returns tab for the product you are ordering for any special delivery details.
Will I be able to track the progress of my order?
Absolutely. If you register for an account at the time of order, you’ll be able to log in to your account and see the status of your order. You will also be able to access any applicable tracking numbers for your chosen items where available.
My order hasn’t arrived yet, what should I do?
If your order hasn't arrived at your door within 7 days of placing your order (from a studio in the same country as you) or within 10 working days if overseas, then please get in touch with us at email@example.com and we’ll look into it for you promptly.
We want you to be completely happy with any item you purchase through Everything Begins.
If for any reason you don't like an item when it arrives, please advise us within 7 days of receiving the goods and you can return it within 28 days. We’ll issue a refund or replacement upon receipt of the returned goods.
If you aren't happy with your purchase, if it gets damaged in transit, or if it becomes faulty please email us at firstname.lastname@example.org and we'll provide you with the appropriate return details.
For hygiene reasons, earrings for pierced ears cannot be returned. If the item is damaged in transit, incorrectly supplied or develops a fault, we will refund the cost of postage.
In all other cases, you'll need to cover the cost of returning the item. We recommend you obtain proof of postage as we cannot accept responsibility for items lost in the post.